Free ShoP Pick-UP and Delivery
For any order amount you can pick-up from our shop with no additional charge. We offer a free delivery service for all orders with a minimum order value of $220 SGD (except frozen items, available for shop pick-up only). This minimum order amount allows us to guarantee you market competitive prices on all our products. For smaller amounts we will charge a courier fee depending on type and weight of products. The delivery options, and fee if applicable will be presented to you at checkout.
IN STOCK PRODUCTS: It normally takes 2 business days (Mondays to Fridays, excluding public holidays) for orders to leave our warehouse/shop. However we can sometimes deliver the next day. Orders placed after 4:00pm are processed the next business day.
INDENT PRODUCTS (PRE-ORDER): To ensure freshness of certain products, we fly them in specially when you order. These products are marked as Indent or Pre-order. Most take 1 week to deliver on the following week, some could be more. If you order contains pre-order items, the entire order will be delivered when the last pre-order item is available. Do not hesitate to call us if you would like a different arrangement
ALL PRODUCTS: Please note that delays may occur during transit due to weather conditions, product availability, national holidays, and other factors. We do not deliver on Sundays, Public Holidays and the corresponding next day. Please indicate at checkout your preferred delivery date, and delivery slot (morning or afternoon), taking into account the above processing times . We will try to accommodate specific requests, but cannot guarantee exact delivery times.
AVAILABILITY: Please let us know if you have any specific requirement. We apologize if occasionally some products listed in our online catalog maybe out of stock. In the event one of the items you ordered is unavailable, we will call you to offer you either a replacement, cancellation of the item, or cancellation of your entire order.
Returns and Exchanges
We will replace any item(s) in the event that they might have spoiled during delivery, or in the unlikely event that we have delivered a wrong item. We are not responsible for products that spoil due to packages left at the door for extended periods of time, packages sent back to freight location because nobody was available to sign for them, or delays in delivery times due to incorrect or incomplete addresses. We reserve the right to charge a re-delivery fee of $30 SGD should we need to return for a later delivery in the unlikely case of non-availability on our first attempt.
Please inspect the contents as soon as we deliver them. If you believe you have received a spoiled product or wrong order, please store it appropriately and call us immediately at 9751 0101. We are unable to accept returns on products that are spoiled or damaged due to improper storage.
Payments and Reimbursments
PayNow and Bank transfers: If selecting this payment option please kindly ensure prompt payment before delivery. Please note that no payment can be collected by our delivery personnel due to insurance purposes.
Credit Card: All credit card payments are securely made via our secure payment gateway from SmoovPay, with no additional fees for our customers.All payment information is securely managed by SmoovPay and Delicia will not know, keep, or have access to any of your account or credit card information.
Reimbursements: We will reimburse you any product under the conditions of our quality and freshness guarantee, or in case of missing delivery items. Reimbursement will be by crediting you credit card or bank account directly with the reimbursement amount.
Product Descriptions and Prices
We aim to provide complete descriptions of our products on the online catalog item details. Please note however that we might not always have a full description and ingredients list. We request that you refer to either the label on the product or the manufacturer s web site for a complete description, specially in case you have any allergies.
Some of our products are subject to availability due to seasonal variations. Prices are updated on a regular basis and will vary upwards and downwards depending on availability, season, market conditions, and exchange rates. Our web site shows the most current and up-to-date pricing on all products.
We believe in protecting our environment. We will utilize as much as possible re-usable bags, cooler bags, cardboxes, and Styrofoam boxes for delivery. We hope you will support us in this policy, and kindly accept that you may receive your delivery in recycled containers. We would also like to recover the reusable ice-packs and Styrofoam boxes when possible, if you are able to store the goods in the appropriate refrigerated space immediately at delivery time.
Quality and Freshness
We hold the highest quality standards of freshness and quality. To ensure that you receive all your products in optimal condition we carefully pack all fresh products in an insulated box or bag with reusable ice gel packs. This packaging is designed to maintain full product freshness during delivery. Please be available to receive your shipment so that you can inspect it and refrigerate/freeze perishable items immediately.